Streamline Your IT Support with Wow's Technical Outsourcing Solutions
Having IT technical support services is crucial for any ecommerce business in this modern era. Technical support outsourcing can help you reduce the costs incurred on IT management, support, and monitoring. Apart from cost reduction, outsourcing also frees your in-house IT staff. They can then be utilized for core business objectives. Also, technical support outsourcing gives you access to expert services, bearing no costs on hiring and resource management.
At Wow, we provide a well-trained team of IT technical support services with all the required skill-set and expertise to manage your IT services optimally.
Furthermore, we help you handle your IT technical support by providing a flexible outsourcing model to ensure your business runs smoothly.
Here are a few unique advantages of using our technical support services
EXPERIENCED TECHNICAL SUPPORT
We at Wow have vast experience in IT technical support services. We provide complete IT technical support for your business and your customers. Also, our services can be personalized for your company, and our agents are trained to work on or integrate our systems into your platform to achieve the best results.
DETAILED REPORTING
Apart from convenience, another advantage of outsourcing to an IT support service company is that we give you detailed reports on our interactions with your customers. Therefore, you get valuable insights into the areas of improvement needed to make your business more successful. We share all the details of customer interactions so that you can build your database for research and development purposes.
YOUR PLATFORM, OUR RESOURCES
If you don’t use generic tools and prefer in-house platforms and devices, don’t worry. We ensure that technical support outsourcing happens seamlessly and that there are no drastic changes to how you work. We train our agents to work on your platform and ensure adherence to your policies.
FROM START TO FINISH
We provide everything from hiring resources, training, and payroll, and we do overall resource management. Thereby, you can transfer the responsibility of the project to us. We provide detailed reports so that you can continuously monitor and suggest any changes or improvements to the process.
CUSTOMER SATISFACTION
We understand your goal of customer satisfaction very well.
Hence, we have your backs so that you provide them with the best and do not worry about technical issues. Our track record in technical support services has been excellent. We have achieved a score of more than 85% in technical support surveys. Our first call resolution score is also high, at 80%.
24×7 SUPPORT
Our executives are available 24×7 to cater to your business needs. So you don’t have to worry about making last-minute arrangements when something urgent needs to be taken care of. Our experts are ready to go and can deal with all problems related to tech support services.
If your business sees seasonal surges, outsource tech support services, as it can help you deal with changes to support requirements without any hassles.
As an entrepreneur, you see your business settling into new changes and going through restructuring. Outsourcing technical support services can quickly and seamlessly scale up your support team. And the best part is you don’t need to commit to full-time hiring and worry about layoffs.
Also, as a leading IT support service company, we focus on providing small business tech support services to help entrepreneurs and business owners.
So what are you waiting for? Outsource technical support services from Wow.
Why choose WOW Customer Support
Our Expertise
Our unparalleled expertise inproviding customer support services to meet your needs and demands.
Budget friendly
Cost-effective and flexible services for your business that can be scalable at any point in time.
Free trial
Give us a try and see the results for your selves.
Quality services
We bring nearly 100+ years of experience to the table with our well-trained team to take your business to the next level.
Multi
channel support
Services across multiple channels and platforms to ensure you stay on top of your game.
Our Expertise
Our unparalleled expertise inproviding customer support services to meet your needs and demands.
Quality services
We bring nearly 100+ years of experience to the table with our well-trained team to take your business to the next level.
Budget friendly
Cost-effective and flexible services for your business that can be scalable at any point in time.
Multi
channel support
Services across multiple channels and platforms to ensure you stay on top of your game.
Free trial
Give us a try and see the results for your selves.
Our Client Says
Wow Customer Support has done a wonderful job of helping us grow our retail business internationally. Their multilingual email support came handy in penetrating the overseas market. They patiently listened to our requirements and acted upon it. They were 24*7 active in dealing with our customers and responding to their queries.
We reached out to Wow Customer Support to streamline our email marketing system for better customer retention. They looked into our existing workflow to identify where we were falling behind and needed help. Within a few months of using their service, we experienced our customer support process had optimized. With them by our side, we can focus on managing our e-commerce business with ease.
We had launched a new offer sometime last year. It drew a lot of attention. Our support staff was struggling to keep up with all of the calls. Calls were being missed, and as a result, prospects would switch to our competitors. We considered partnering with a company that would handle all our incoming calls and walks callers through our registration process. We engaged the services of Wow Customer Support. And you know what? Your guess is as good as mine. No call was missed. Most notably, they connected with our customers professionally; hence our sales doubled within 5 months. The trial was so effective that we made it a standard support procedure.
We are a Multimedia firm based out of California. We approached Wow Customer Support two years ago to provide moderation services for our eight social media websites. Their team would filter our ever-engaging sites for pornography, anti-social behavior, violence, or other content that we had categorized as unacceptable or might cause copyright conflict. Filtering for spam was also another task that their team did excellently. We are glad to announce that after a year or so, the total number of our social media sites grew to 14. And that not all! The 14 sites are free from objectionable and sensitive posts!
FAQ
What are the technical support services?
Technical support services include diagnosis software and hardware problems and helping customers install applications and programs. The executives resolve network issues, configure operating systems using remote desktop connections to provide immediate support.
What are the advantages of outsourcing technical support services?
Technical support is one of the most sought-after services in any industry. It plays an important role to ensure the customer understands and utilizes their product effectively. A few advantages of outsourcing technical support services are-
- Save time, effort, and resources
- Skilled and trained technical executives
- Instant online computer support services
- 24x7 support services
- Increase customer satisfaction
What are the safety measures taken to protect client data and information?
We understand that you may have many concerns while outsourcing call center services. But we never compromise on securing customer data. We take serious measures to protect your company information from unintentional, unauthorized, and unlawful disclosure. Subsequently, we adhere to ISO 27000 standards and conduct regular legal compliance checks to protect our customer data. So stay assured that your business data is in good hands.
