Maintaining a 24/7 live chat support system can take a toll on your funds especially if you are just starting out. Those funds may be used for other aspects of your business or you have to reach deeper for your resources so that you can do everything that you can. This is where we can extend the services that we offer to you.
We can provide the instant technical support that you need to give to your customers no matter what time of the day it is. We are available 7 days a week and 24 hours every day. We will make sure that we follow the aspects that will help keep your brand’s identity. We will research and know more about your support systems and your support policies so that we can provide the quality service that you want to provide to your customers.
Smartphones have become the norm today. And with smart phones and fast internet, different messaging services have become quite popular. And within a very short span, instant messaging has become one of the most preferred means of communication for people. In fact, many people prefer messages instead of picking up the phone and making a call.
Messaging is all about convenience. It is also about faster communication. The customer is in control of the conversation when the communication is via messages. And the interactive nature of this communication gives it a human touch. In the digital world, where everything might seem impersonal, messaging is a great way to establish two-way instant communication.
When you integrate live chat support services with your existing customer support, the customer experience is instantly elevated. When you give customers the option to have a live chat to get their questions answered through a chat support service, it is something that they definitely appreciate.
So here are the key takeaways of live chat for customer support:
We understand that there are different companies that can offer chat support services but we can assure you that we are the best due to the following reasons:-
Perhaps the easiest step in the entire process of having a web chat service is the installation. Adding a helpdesk to your website is quick and not overly technical. Customization is also relatively simple since the chat platform is very user-friendly and offers a wide range of customizations for you to choose from. We at WOW believe that once a helpdesk is setup, it is very important to ensure that it works well. Below are the rules that our agents strictly follow to ensure the live chat services work great for you. 1. We work on reducing response times. If a resolution takes time, our agents make sure that the customer is kept informed and in the loop. 2. Whenever a new tool, a new product/service, or a new policy is introduced, we ensure the proper induction of the agents so that they are always updated. 3. We believe that customers can be encouraged to find the solutions themselves by providing them with proper resources. This way, they can find their own answers and the pressure on the agents to handle more volume of queries reduces.4. Our monitoring and measuring system is very efficient and we take quality control very seriously. 5. Our USP lies in continuous improvement. We regularly keep our agents updated and motivated so that the helpdesks managed by our agents are always very efficient and drive customer experience.
Our Client Says
“Our e-commerce start-up needed a boost in customer support, but we were low on funds to invest. We came across Wow Customer Support and were impressed by their range of affordable chat support service. Their 24*7 chat support helped us establish a firm footing in the market.”
“Since joining hands with Wow Customer Support, we have experienced upward growth in sales and customer retention. The webchat solution offered by the company is just WOW!”