Chat Support

WowCustomerSupport Chat Support Services

Maintaining a 24/7 live chat support system can take a toll on your funds especially if you are just starting out. Those funds may be used for other aspects of your business or you have to reach deeper for your resources so that you can do everything that you can. This is where we can extend the services that we offer to you.

Wow Customer Support Can Deliver Instant Support

We can provide the instant technical support that you need to give to your customers no matter what time of the day it is. We are available 7 days a week and 24 hours every day. We will make sure that we follow the aspects that will help keep your brand’s identity. We will research and know more about your support systems and your support policies so that we can provide the quality service that you want to provide to your customers.

Chat Support Service
Advantages of having live chat support services

Smartphones have become the norm today. And with smart phones and fast internet, different messaging services have become quite popular. And within a very short span, instant messaging has become one of the most preferred means of communication for people. In fact, many people prefer messages instead of picking up the phone and making a call.
Messaging is all about convenience. It is also about faster communication. The customer is in control of the conversation when the communication is via messages. And the interactive nature of this communication gives it a human touch. In the digital world, where everything might seem impersonal, messaging is a great way to establish two-way instant communication.
When you integrate live chat support services with your existing customer support, the customer experience is instantly elevated. When you give customers the option to have a live chat to get their questions answered through a chat support service, it is something that they definitely appreciate.

So here are the key takeaways of live chat for customer support:

[accordion][accordion-item title="Give more credibility to your brand!"]In the digital world that we live in, establishing trust is not easy. And nothing establishes trust faster than a human conversation. When you provide web chat customer service, your brand enjoys instant credibility in the eyes of the customer. Having someone to talk to takes the pressure off a digital transaction [/accordion-item][accordion-item title="Instant communication for faster replies!"]We live in a fast-paced world where everybody expects instant results. So, when customers have questions, they don’t like waiting too long to get the answers. In fact, research has shown that even slight delays in answers can have a big impact on conversion rates. With chat services, customers can get almost immediate answers to their queries. The wait time is reduced significantly and the customers feel they are in control of the conversation. In fact, 79% of our customers agreed that they use live chats because it’s quicker. [/accordion-item][accordion-item title="Make your customers feel valued"]Live chat services make customers feel valued. Instead of waiting in a long queue to get their questions answered, or waiting for an email response to their queries, a chat service makes the customers feel their queries are important to you. Knowing that they are interacting with an actual person can put them at ease. [/accordion-item][accordion-item title="Get your conversion rates up"]It has been statistically proven that better conversations with the buyers help in increasing conversions. Having their queries answered quickly make customers more inclined to hit the buy button quicker. Also, knowing that they have access to after-sales support through instant chats increases their comfort level in taking the conversion action [/accordion-item][accordion-item title="Inform and educate the customers on the go!"]Customers need information on the go. A customer that comes looking for an answer can be given information or re-directed to the right place on the website. By helping customers in real-time, you can make the conversion seamless and successful. [/accordion-item][accordion-item title="Get instant customer feedback"]When you extend support to the customers on live chat, you get instant feedback from them. Customers can respond on whether they have found the support helpful, and even rate their interaction with the support agent. These replies can be analyzed to understand and further improve the live chat experience. [/accordion-item][accordion-item title="Improve efficiency through multitasking"]Chat support service is the most efficient of all customer support services. Not only is it instantaneous, but the agents can also handle multiple queries at the same time improving the overall efficiency. Other services such as email or telephone don’t provide this kind of flexibility. [/accordion-item][/accordion]
EVEN MORE REASONS TO CHOOSE US

We understand that there are different companies that can offer chat support services but we can assure you that we are the best due to the following reasons:-

[accordion][accordion-item title="How can WOW specifically help your business through live chat support?"]We at WOW aim to help your business grow through our services. We provide excellent web chat services for customer support. With over 10 years of comprehensive experience in customer service, we bring you the best live chat support experience. Our chat support services are aimed at enhancing customer satisfaction to help your business prosper. [/accordion-item][accordion-item title="We come with a vast experience in Live Chats"]We have experience providing live chat customer support for various businesses. We have successfully managed projects which needed 24X7 support 365 days a year. [/accordion-item][accordion-item title="You can count on 24/7 support."]You can expect that we are always available 24 hours a day and 7 days a week. It does not matter whether the customer would have some questions in the middle of the night, during a holiday or on a busy weekend. We will always be available. Your customers will get immediate assistance so their concerns will be addressed by a friendly customer service representative. [/accordion-item][accordion-item title="We take care of everything from training to execution"]We know what to look for in agents who work in chat support. We hire and train the right people so that you get the best results. We also monitor and do regular quality checks so that customer satisfaction is guaranteed. [/accordion-item][accordion-item title="Outsourcing to us can reduce your overall support costs"]Efficiency is the buzzword at WOW. Hence, when you outsource your chat support to us, you can see significant cost reductions. We efficiently manage live chats by having a contact reduction system in place. Our cost-effective models have been very successful with some customers seeing a 70% cost savings on outsourcing. [/accordion-item][accordion-item title="We make Customer Satisfaction our #1 priority"]We always strive for customer satisfaction because we understand that at the end of the day, this is what really matters. Our previous clients have reported a 20% increase in customer satisfaction after we took over the web chat services for them. [/accordion-item][accordion-item title="We are experts in conversions"]Our chat agents are trained to improve conversions for your business and to drive sales. We train our agents in upselling and cross-selling, too. Hence, they are able to provide relevant solutions to customers via chats and increase sales for your business. [/accordion-item][accordion-item title="We provide support for a wide range of business requirement"]Whether you need a small team of 20 agents or want to add a hundred odd agents to ramp up your support, we are there to take care of it all. We offer flexible and easily scalable solutions to our clients. [/accordion-item][accordion-item title="We have our own CRM system"]We have an inbuilt CRM which helps manage contacts for our clients well. We use this system to personalize communication and for keeping track of the progress made on each conversation. [/accordion-item][accordion-item title="We have a detailed reporting system"]We monitor the support process ourselves for continued improvement. However, we also send weekly and/or monthly reports to our clients to help them monitor the progress/success. If there are any gaps in the process, the reports help to identify them so that corrective action can be taken. [/accordion-item][accordion-item title="We believe in quick response times"]We understand how crucial it is to be quick to respond when a customer comes to live chats. Our agents manage web chat services efficiently and are trained to keep response times within 30 seconds. Also, our agents are available 24X7 all 365 days a year to ensure that no customer queries go unanswered. [/accordion-item][/accordion]
How difficult is it to get live chat support for your business?
Perhaps the easiest step in the entire process of having a web chat service is the installation. Adding a helpdesk to your website is quick and not overly technical. Customization is also relatively simple since the chat platform is very user-friendly and offers a wide range of customizations for you to choose from.

We at WOW believe that once a helpdesk is setup, it is very important to ensure that it works well. Below are the rules that our agents strictly follow to ensure the live chat services work great for you.

1. We work on reducing response times. If a resolution takes time, our agents make sure that the customer is kept informed and in the loop.

2. Whenever a new tool, a new product/service, or a new policy is introduced, we ensure the proper induction of the agents so that they are always updated.

3. We believe that customers can be encouraged to find the solutions themselves by providing them with proper resources. This way, they can find their own answers and the pressure on the agents to handle more volume of queries reduces.

4. Our monitoring and measuring system is very efficient and we take quality control very seriously.

5. Our USP lies in continuous improvement. We regularly keep our agents updated and motivated so that the helpdesks managed by our agents are always very efficient and drive customer experience.

Our Client Says

“Our e-commerce start-up needed a boost in customer support, but we were low on funds to invest. We came across Wow Customer Support and were impressed by their range of affordable chat support service. Their 24*7 chat support helped us establish a firm footing in the market.”

Stacey.E

Head - Customer Operations
One of the top ecommerce store specializes in Pharmaceutical products from Miami,FL

“Since joining hands with Wow Customer Support, we have experienced upward growth in sales and customer retention. The webchat solution offered by the company is just WOW!”

Gina.P

CEO
A high quality home accessories retailer from New Orleans,LA