Earn 2 Times Your Profit with Chat Support Outsourcing

Chat Support Outsourcing

As per the American Marketing Association, customers that use live chat feature are three times more likely to make a purchase. Thus, adding a live chat on your official website would increase the conversion rate by 20%. But it can be time-consuming, mainly if you are not a professional. That it’s why a good idea to increase your brand revenue is by considering live chat support outsourcing. Also, handing the work to experts helps your employees to focus on the vital tasks within your business.

Why Outsource your Live Chat Support Services?

Customer service is the backbone of any business with an online presence. It plays a crucial role in building a sustainable customer base. Studies have proved that it can boost the conversion rate, customer experience, and website UX.

However, it is not possible for a 9 to 5 shift team of chat operators. Online customers would expect a prompt response even after office hours. Remember, the faster you will reply to their queries, the more likely you will able to retain them.

Live Chat Support Statistics

By outsourcing chat, businesses can assure that specialists are available to handle messages at any time of the day. Also, there won’t be any shortage in case of huge volume of chat requests.

Furthermore, best live chat service providers go far beyond your local talent pool. These specialists handle more than just Live Chat support. They also determine the best ways to satisfy your customers as per their needs.

Furthermore, showing your customers that you care about them will help you win their trust and increase your sales funnel.

How Live Chat Support Outsourcing Drive Business Profits?

Did you know two-thirds of American shoppers say that they are willing to shop more with the brand that offers incredible customer service? Chatting with customers before the sale is crucial.

If they find a live chat popping up when they open your website, this leaves a good impression of your brand.

Live chat outsourcing allows you to access a pool of skilled chat Agents. They speedily resolve issues in a personalized way and leave customers satisfied.

It lowers your website bounce rate while making more loyal customers. Here are the benefits that you can expect:

–> Save Resources and Money

Small business owners usually won’t have that much budget to hire extra service staff and train them. Also, Live Chat is proven to be more affordable than other service channels.

Live Chat Saves Resources and Money

Offering your customers timely and accurate support ultimately leads to a reduction in additional costs.

–> 24X7 Coverage 

Did you know a massive amount of online shopping happens at night time? Live chat support outsourcing allows you to hire experts across the globe that speaks diverse languages.

It helps you to maintain round-the-clock coverage with a better personalization.

–> Increase in Business Sales

53% of customers prefer to live chat to reach businesses than other methods. Moreover, 63% of consumers reported say that they are more likely to return to the website that provides live chat.

Lice Chat increase business sales

Remember, consumers love live chat because it is quick, helpful and offers the human touch.

Chat support outsourcing facilitates communication between your and customers having concerns about your services or products. Also, it motivates them to browse your website further for exclusive deals.

It ultimately allows more shoppers to complete their checkout process instead of leaving confused and distracted. It is true in the case of the outdoor and clothing sector.

–> Ease Burden

Remember, a well-coordinated strategy will keep your clients satisfied without putting an extra burden on your employees. Your staff members can focus on their everyday tasks rather than attending a chat service.

–> Great Control

With 24*7 service will help you serve your customers better. The rerouting feature will send a live chat to the specialist every time. This offers you more control over a higher volume of customers.

–> Good Online Reviews

Blending Live Chat with automated email relax helpless customers. It helps you to avoid the majority of social media shaming and bad reviews on your website.

–> Increase Customer Satisfaction

Having regular feedback for customers is a must for any business to flourish. The best way to boost customer satisfaction is by considering live chat support outsourcing.

Remember, fast response from your side leaves a positive impression in the minds of consumers. It makes them happy and satisfied. Also, the skilled support personnel collect feedback immediately when a customer’s issue gets resolved.

–> Personalized Customer Support

Businesses must know their customers and their preferences. Top chat support service providers quickly bond with the customers and give them a pleasant support experience.

They follow a conversational tone while having real-time interaction with the customers. Thus, by offering a personalized care and support let you to win their trust.

Wrapping Up

Sometimes customers are confused about the brand products and services. Providing real-time solutions via live chat support services helps them in making better buying decisions.

Outsource live chat support with Wow Customer Support today to improve your conversion rate and sales. Skilled experts have the necessary skills to engage and retain a large number of customers. Also, you can integrate these services easily to boost brand sales.

 

You can also read:

Why Shouldn’t Small Businesses Ignore Email Support Services?

Top 6 Customer Support Mistakes That Can Ruin Your Business

How to Build a Successful Offshore Team for Customer Support?

Customer Support Services

Customer support has been the deciding factor for a company to thrive in the long run. And the reason behind this is, effective telephonic and chat support services are what increases customer retention.

But still, the question remains, ‘Why Offshore Customer Support Team?’

Benefits of Building an Offshore Live Chat Support Service Team

Live chat outsourcing and chat support services offshoring allow you to focus on improving core business activities while delegating the established functionalities.

Further, the talent pool in developing nations, despite concentrated and brimming, is highly economical and can work wonders in bridging the skill shortage. In other words, you are paying less for better work than what is available in your country.

However, of all the advantages, the one that takes the highlight is the time zone coverage. A lot of professionals are usually in dissent for rotational and night shifts. But offshoring live chat support services allows you to take advantage of different time zones to be active 24×7.

Now that we have established the need for offshoring live chat support services, let’s dive into how to build the right team.

There are two methods to build a customer chat support team.

1st Method: 5 Steps to Build the Best Live Chat Support Services Team

In this method you or a delegate from your company have to temporarily move to the offshore location, rent a workspace, and hire a team to build your offshore customer chat support services wing.

1.      Prioritize Strong Communication

Communication is especially important for your customer support executives as they have to converse with your customers regularly. And the last thing you want is to lose customers because they couldn’t understand your executives.

Communication also matters in order to keep you updated with the improvements in everyday activities.

2.      Share Your Business Vision with the Live Chat Support Services Team

The quality of your customer support drops when your team doesn’t know what they are working for. Even when you are hiring the customer support executives, inform them of your plans and vision for your company.

Although your live chat support services team is not seeing the progress, keeping them in the loop will motivate them to work harder.

After all, everyone is working for their own small visions. If your vision is reverberating with their personal goals, your offshore live chat support team’s productivity will skyrocket.

3.      Designate Live Chat Support Service Team Leaders

Offshore teams often have a different way of working around things. They are different by culture, work preferences, latent inclinations, trends, and many other aspects. Expecting them to work just like how the in-house teams work might not be fruitful for the company.

That’s why it is advised to designate team leaders who understand the populace. They can better sort out the problems and guide the teams down the path of productivity. Even if it is criticism, the team leaders can tweak it in the way to provide it constructively.

4.      Eliminate In-house vs Offshore Mentality

One of the mistakes companies does when putting together offshore teams is making it a competition with in-house teams. It may work effectively for the short term. But in the long run, it does more harm than good.

It needlessly puts pressure on both in-house and offshore chat support services teams and makes them stressed out leading to decreased productivity.

5.      Visit Your Live Chat Support Services Team

A team that doesn’t know under whose leadership it is working has more chances of losing the motivation and fervor in the work they do. This happens quite a lot for customer support teams as the work tends to get repetitive.

Visiting your offshore teams also conveys that you care and pay attention to the work they are doing and value it. You can further choose to talk with the teams about how the company is proceeding and how they are doing a good job out there.

2nd Method: Partnering with an Offshore Live Chat Support Service Provider.

By this method, you seek out the best live chat support service provider, and partner with them for customer support.

This again works in different ways, but the prominent ways are where you can partner with the service provider who provides customer support as a service or hire a service provider to put together a team you can manage.

Wrapping Up

Both methods have proved quite successful in building successful live chat support teams based on the requirement. The latter is quite foolproof and is ensured to succeed as you will be hiring a live chat support service provider who knows the dos and don’ts.

But the former can be quite tricky as you will have to dedicate the manpower to build everything from scratch and can’t avoid the pitfalls.

We, Wow Customer Support, are well versed in the nuances of support every industry wants and have been quite successful in providing quality live chat support services. We are open to partnerships and our portfolio is the testimony for our prowess.

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